There are mainly two types of chatbots available in the market currently, general conversation (Microsoft Tay bot) and goal-oriented (Cortana, Alexa, and Siri).The goal-oriented is developed in order to solve the problems of the people by using natural language whereas the general conversation is used to talk with people on a large platform with several of topics. The dialogue system actually depends on the neural networks with many advanced ways.
AIntroducing Moe, an AI powered chatbot for front/help desk applications. Moe makes use of machine learning algorithms to learn from human inputs as well as watching out for known keywords. Moe is a combination of rule-based and intellectually independent chatbot. Moe also uses pattern matching and natural language processing (NLP). A rule-based chatbot will interact with people by giving pre-defined prompts for the individuals to select. Moe is a combination of both rule-based and AI based chatbot.
Moe for Restaurants:
One of the advantages with Moe is it is powered by AI to communicate with humans in natural language. One can order food through chatbot where no dependency on private websites. Traditional businesses especially midsize were more reluctant to implement this model before pandemic but due advantage of having chat bots have seen, now started looking into it.