There are mainly two types of chatbots available in the market currently, general conversation (Microsoft Tay bot) and goal-oriented (Cortana, Alexa, and Siri). The goal-oriented is developed to solve the problems of the people by using natural language whereas the general conversation is used to talk with people on a large platform with several topics. The dialogue system depends on neural networks in many advanced ways.

Introducing Moe, an AI-powered chatbot for front/help desk applications. Moe makes use of machine learning algorithms to learn from human inputs as well as watch out for known keywords. Moe is a combination of rule-based and intellectually independent chatbots. Moe also uses pattern matching and natural language processing (NLP). A rule-based chatbot will interact with people by giving pre-defined prompts for the individuals to select. Moe is a combination of both rule-based and AI-based chatbots.